I. At Craftz, we take great care in delivering your products to you, and we partner only with reputed national couriers. Shipping within India is FREE for all orders above Rs. 999. For orders below that, we charge a flat Rs. 100 shipping fee.
II. Because each craftsman and artisan's process is unique, shipping times may vary. Look for shipping info on the product page for individual shipping times.
III. Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
IV. Address change will be accepted only if the order has not been shipped. Address change is only possible if the new location is within the same state.
V. As soon as your package ships, we will email you your package tracking information.
At TheCraftz, we are committed to providing a seamless and hassle-free shopping experience for our valued customers. This Shipping Policy outlines the important details regarding the shipping of products ordered from our website, www.thecraftz.com.
Shipping Methods and Delivery Time
We offer various shipping methods to cater to different customer preferences and delivery requirements. The available shipping options, along with their estimated delivery times, will be displayed during the checkout process. Please note that these delivery times are approximate and may vary based on factors such as the destination address, customs clearance, and unforeseen circumstances beyond our control. It usually takes 1-3 days to send the shipment. The delivery time is 3-5 days.
Order Processing Time
Once you place an order on our website, our team works diligently to process and prepare your package for shipment. The processing time typically ranges from 1 to 3 business days, excluding weekends and public holidays. Please note that during peak seasons or promotional periods, order processing may take slightly longer. We appreciate your patience and understanding.
Shipping costs are calculated based on the destination, weight, and dimensions of the package. The applicable shipping charges will be displayed during the checkout process, allowing you to review and confirm the total cost before making the payment. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your order.
To keep you informed about the status of your shipment, we provide order tracking services. Once your order is dispatched from our warehouse, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the progress of your package through the designated shipping carrier's website.
While we strive to fulfill orders from customers worldwide, there may be certain restrictions imposed by customs authorities or shipping carriers. In such cases, we will communicate with you to find a suitable solution. Please note that the customer is responsible for ensuring that the ordered products comply with their local customs regulations, and any additional customs duties or taxes imposed by the destination country will be the customer's responsibility.
Incomplete or Incorrect Shipping Address
It is essential to provide accurate and complete shipping information during the checkout process. We will not be held responsible for any delays or non-delivery caused by incomplete or incorrect shipping addresses provided by the customer. If you realize that you have provided incorrect shipping details, please contact our customer support team immediately, and we will do our best to assist you.
Shipping Damage or Loss
We take utmost care in packaging and securing your products for shipment to minimize the risk of damage or loss during transit. In the unfortunate event that your package arrives damaged or goes missing, please notify our customer support team within 48 hours of delivery. We will initiate a thorough investigation and work towards resolving the issue promptly, either by arranging a replacement or providing a suitable resolution as per our discretion.
For any further inquiries or assistance regarding our shipping policy, please feel free to reach out to our dedicated customer support team. We are committed to ensuring your satisfaction and will be happy to assist you.
Note: This Shipping Policy is subject to change without prior notice. The updated policy will be applicable to all future orders placed on www.thecraftz.com.